Frequently Asked Questions
1. Can I order Brighton online in Canada?
No. Brighton can only be ordered through an authorized Brighton retailer.
2. How can I order Brighton through Crowns and Jewels?
Go to the Brighton web page and pick out the item you want, make a note of the style number and call Crowns and Jewels.
3. How long will the product take to arrive if it’s not in stock in Crowns and Jewels?
If the product is available at Brighton, the delivery time is usually 3-4 weeks.
4. What is the cost to ship the item if I am unable to pick it up at the store?
A fee of $10.00 is charged to cover shipping, tracking, and insurance.
5. How can I pay if I order over the phone?
We accept Visa or Mastercard for phone orders.
6. Can I order a different hat style or size if you don’t have what I want in stock?
Depending on the designer, individual orders can be placed early in the season.
7. What do I do if my hat gets wet?
Stuff the crown of the hat with a towel filling it out to its original shape. Place the hat over a tall glass so that the brim is off the table and let it dry naturally.
8. How should I store my hat?
Stuff the crown with tissue paper and store in a closet or hatbox. Summer straws and casual hats can be stacked on top of each other.